The Reluctant Spoonie

The Reluctant Spoonie

Learning to live with chronic illness and disability

Privacy Policy

We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent about what we do with your personal data. This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy please contact:

1. Personal data

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).

2. Data Controller

The owner of The Reluctant Spoonie (Katherine Warburton) is the data controller (contact details below). This means I decide how your personal data is processed and for what purposes.

3. How do we process your personal data?

The owner of The Reluctant Spoonie complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use personal data for the following purposes:

  1. To enable me to contact and reply to your enquiries;
  2. To fulfil contractual obligations entered into e.g. processing ‘Send a Sunflower’ nominations or fulfilling online purchases

When you give us your personal details, for example when you complete a ‘Send a Sunflower‘; nomination form you may receive follow-up information from us directly relevant to this activity with The Reluctant Spoonie. This might include the following circumstances:

  1. We need to clarify information with for a ‘Send a Sunflower’ nomination form or an order
  2. We need to provide dispatch information for your Sunflower
  3. We wish to send a thank you for a donation
  4. We will only contact you if you have agreed to be contacted and have provided appropriate contact information.

We may use a third party provider, MailChimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email newsletter. For more information, please see MailChimp’s privacy notice []. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing

I don’t rent or trade email lists with other organisations and businesses.

I may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. I disclose only the personal information that is necessary to deliver the service.

4. Sharing personal data

Your personal data will be treated as strictly confidential and will only be shared with others with your consent. We will only share your data with third parties with your consent.

Please do not express personal data or contact details in blog comments, as these are displayed publicly on the site.

5. How long do we keep data?

We keep data until your Sunflower has been sent, and then it will be destroyed.

6. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which the owner of The Reluctant Spoonie holds about you.

The right to request that the owner of The Reluctant Spoonie corrects any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary for the owner of The Reluctant Spoonie to retain such data.

The right to withdraw your consent to the processing at any time.

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data.

The right to lodge a complaint with the Information Commissioners Office.

7. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

8. Contact Details

To exercise all relevant rights, queries of complaints please, in the first instance, contact Katherine Warburton at

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